Question 1

What forms of payments are accepted?

Accepted Answer

We accept credit/debit cards including American Express, Discover, MasterCard, and Visa, Paypal, Afterpay, and Affirm.
If you are paying by credit or debit card, your statement will show a charge from 'HELLOCUTTERS'. When using your credit card, you will be billed in USD Currency and your credit card company will bill you in your local currency at the current exchange rate.
We are unable to accept prepaid gift cards at this time.

Question 2

Do you offer giftcards?

Accepted Answer

Hello Cutters currently does not offer giftcards.

Question 3

My item says it was delievered but it is not in my mailbox.

Accepted Answer

First check with family members and neighbors. If they cannot help you, contact your local postal service. If an item is lost, please send an email to info@hellocutters.com. Please include order number in the email and I will do my best to help resolve the issue.

Question 4

I ordered the wrong sizes. Can I exchange them?

Accepted Answer

You can exchange the items as long as it is within the 7 days and the items are unused. Return postage will not issued. Shipping will have to be paid by you. Please send an email to info@hellocutters with your order number to notify Hello Cutters of the exchange.

Question 5

I added the wrong address, can you update it for me?

Accepted Answer

Yes! So long as the item has not been shipped, the address can be changed.

Question 6

Can you create custom orders?

Accepted Answer

That's such a great question. At the moment Hello Cutters does not create custom orders. Hello Cutters has over 100 products that offer a huge rang of variety.

Question 7

Can I cancel my order?

Accepted Answer

A cancellation will only be accepted if the order was placed within 24 hours CST . After 24 hours CTS, the order cannot be cancelled.

Question 8

Why do the colors of the 3D printed polymer clay cutters from Hello Cutters sometimes vary from what is shown on your website?

Accepted Answer

At Hello Cutters, we are dedicated to maintaining a visually cohesive and appealing color scheme for our 3D printed polymer clay cutters, acrylic, and wood tools. However, we occasionally face challenges with the availability of certain colors. Due to factors such as materials being sold-out, discontinued, or harder to source, you may notice variations in the colors of our cutters from what is displayed on our website. In these instances, we print with an alternative color that ensures our high-quality standards are upheld. Rest assured, these color substitutions do not affect the functionality or precision of our cutters, allowing you to continue creating with confidence.